If this happens, log out of the app, close it down, open the app and confirm your location again. This means that the sportsbook can no longer find your whereabouts. If you have not closed down the app properly or used it for a while, you may see this term – bet rejected geolocation expired. You may also experience geolocation issues with online casinos, as they rely on the same technology and software. It is not just sportsbooks that have issues. In places like these, hardware must be installed to prevent players from placing bets until they are inside a property with an interactive sportsbook. For example, in some states, sports betting won’t occur in casinos, but rather in tiny venues that are difficult to find. Geolocation vendors such as GeoComply must be flexible to overcome common issues. This means a different kind of ‘geofence’ needs to be adopted. The issues arise and get complicated when you consider other states, such as Mississippi, where mobile sports betting is legal but only on-site at physical casinos. So, if we take New Jersey as an example, where mobile sports betting is legal, the state is virtually “fenced” so players there can place their bets without hassle.
The rules and regulations around legal sports betting state sportsbooks must use geolocation technology and are only allowed to accept bets from players physically present in-state or face hefty fines.įor this technology to work, it requires a combination of software and hardware designed to “fence” devices. This is a pertinent question amid the ongoing discussion about expanding mobile and online sports betting. As annoying as they are, player location checks are a legal requirement from a sportsbook. The customer then wonders how this has happened? You may launch an app and see the error “ geolocation not working,” which can be frustrating. They go to place their bet, which is rejected because they have ‘failed’ the geolocation test. A bettor in New Jersey has downloaded a mobile sports betting app and is ready to gamble. Let’s take a look at an example of the problems that sportsbooks encounter with their customers and geolocation. We suggest using Caesars Sportsbook, BetMGM sportsbook, or DraftKings over FanDuel as it’s been a persistent issue for us.
We saw the FanDuel geocomply no token error or Restricted Location quite a lot. The sportsbook we had the most issues with was FanDuel. An excellent way to overcome the problems like this is to use two betting apps then, you can always use the other if one doesn’t work and it’s a temporary geolocation error. If you have issues with these sportsbooks, then follow the steps below. This was closely followed by PointsBet Sportsbook, which also worked very well, then DraftKings sportsbook. The sportsbooks we have found that has the best and most reliable and accurate geolocation features are:īetMGM geolocation performed the best when we tested this across several states and state borders. We will run through some troubleshooting tips to get you back to betting.
You can also get player location and geolocation errors with mobile casinos and even more frequent issues with Desktop PCs and Macs. It’s not just sportsbook users facing these problems. When trying to place your bets, geolocation errors can be a make or break. This is geolocation performing its duty of not allowing bets in states where it is illegal. You then log in to the account and try to place a bet but are blocked. However, you leave the state and travel somewhere where betting is not legal.
However, sometimes technology can provide a stumbling block to the user getting the full experience and range of options on offer.Ī common term you may hear if you have downloaded a mobile sports betting app or regularly place bets online is ‘ Geolocation,’ or ‘ Geofencing‘ This technology pinpoints your exact location to determine if you can legally place a bet.įor example, you may have downloaded an NJ sports betting app and registered successfully.
Many well-known brands, such as DraftKings Sportsbook and BetMGM Sports, aim to provide a seamless sports betting experience to all customers. Lover of all things gambling - Sports betting, Casino, Poker and of course, Las Vegas.Īs more states across the US offer legal sports betting or are considering legalizing it, online operators are looking to get in on the action by launching their online and mobile sportsbooks.